RETURNS

Overview

• Our returns and exchange policy is 14 days. We are only able to refund or exchange faulty or damaged goods purchased directly from www.hikodrinks.com, and within this time period.

Returns

• Refunds and replacements can only be issued if the goods are damaged or defective the goods were purchased directly through drinkgusto.sg. and returned to us within a 14-day period from receipt.
• To reduce fraudulent claims, if items have been damaged during shipping, photographic evidence must be provided of the damaged box and damaged items when submitting a request for a refund or exchange.
• We are unable to refund bottles that have been opened or if they were purchased via third party sellers. We are also unable to refund clearance items.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs are non-refundable.
• To complete your return, we require a receipt or proof of purchase.
• Please do not send your purchase back to the manufacturer.
• Customers are also required to pay associated shipping fees when returning an order, and are responsible for ensuring the goods arrive safely.
• If you wish to proceed with a return, please email sales@hikodrinks.com with a subject line RETURNS and provide reference to your order.

 

Refunds

• Once your return is received and inspected, we will send you a notification on receipt of your returned item.
• If you are approved, your refund will be processed. A credit will automatically be applied to your credit card or original method of payment, within 14 working days.
• We can only exchange items if they are defective or damaged. We are unable to replace bottles that have been opened or if they were purchased via third party sellers.
• You must notify us of your intent to cancel within 14 working days from the day after you receive the goods.
• We will refund you the full value of your order, including the original shipping costs, via the original payment method within 14 working days of receiving the goods back.
• For further enquiries relating to your returns, please email hello@hikodrinks.com with your order number for us to get back to you.